Privacy Policy for Sip & Solve Ltd

Effective Date: August 1, 2024
Last Updated: August 1, 2025

Sip & Solve Ltd (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring your personal data is handled responsibly. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or use our services.

1. Who We Are

Company Name: Sip & Solve Ltd
Registered Address: 7–9 Markeway, Portsmouth, PO1 4BX, United Kingdom
Website: https://www.sipandsolve.uk
Email: start@sipandsolve.uk
Company Start Date: August 1, 2024

Sip & Solve Ltd operates an escape room and puzzle bar experience. We take bookings and payments through our website and third-party platforms.

2. What Personal Data We Collect

We may collect the following types of personal data:

a. Booking or Purchase Information:

  • Name

  • Email address

  • Phone number

  • Payment details (processed securely via Stripe)

  • Booking notes (e.g. group type, event type)

b. Website Usage Data:

  • IP address

  • Device and browser details

  • Pages visited, time spent on pages

  • Cookies and tracking technologies

c. Communication & Marketing:

  • Name and email address for newsletter sign-ups

  • Enquiry messages or feedback you submit

3. How We Use Your Data

We use your personal data to:

  • Manage and confirm bookings via Acuity Scheduling

  • Process secure payments via Stripe

  • Communicate with you about your booking or enquiry

  • Send marketing emails (if you opt in)

  • Improve website performance and user experience

  • Comply with legal and regulatory requirements

4. Our Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), our lawful bases for processing your data include:

  • Contractual necessity – to provide services you book with us

  • Legitimate interests – to operate and improve our business

  • Consent – for marketing and optional communication

  • Legal obligation – for record-keeping and tax compliance

5. Third Parties We Use

We only share data when necessary to deliver our services:

  • Stripe – for secure payment processing

  • Squarespace – for hosting and site functionality

  • Acuity Scheduling – for managing bookings and calendars

  • Email platforms (e.g. Mailchimp or Brevo) – for newsletters

  • Analytics tools – to improve user experience

All third parties comply with UK data protection laws and provide appropriate data safeguards.

6. Cookies & Tracking Technologies

Our website uses cookies to:

  • Ensure basic site functionality

  • Collect usage data via analytics

  • Support advertising and remarketing

You will be prompted to accept or decline cookies on your first visit. You can also manage cookies in your browser settings.

7. Data Retention

We retain your data only as long as necessary for:

  • Booking records

  • Legal and tax purposes

  • Customer support

  • Marketing (until you opt out)

You can request deletion of your data at any time, subject to legal exceptions.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access the data we hold about you

  • Correct any inaccurate information

  • Request deletion of your personal data

  • Object to or restrict processing

  • Withdraw marketing consent at any time

  • Request a copy of your data (data portability)

To exercise your rights, contact us at start@sipandsolve.uk.

If you are dissatisfied, you can lodge a complaint with the Information Commissioner’s Office (ICO):
📍 https://ico.org.uk

9. Data Security

We use appropriate technical and organisational measures to protect your personal data, including:

  • Secure servers and encryption (HTTPS)

  • Limited access controls

  • Reputable third-party processors with strong security standards

Despite our efforts, no online service is completely secure, so you share data at your own risk.

10. External Links

Our site may include links to other websites. We are not responsible for the content or privacy practices of those sites. Please check their privacy policies separately.

11. Updates to This Policy

We may occasionally update this Privacy Policy. When we do, we will revise the "Last Updated" date above. Significant changes will be clearly communicated on our website.

12. Contact Us

If you have questions or concerns about this policy or your data:

Sip & Solve Ltd
📍 7–9 Markeway, Portsmouth, PO1 4BX
📧 Email: start@sipandsolve.uk
🌐 Website: https://www.sipandsolve.uk